AV Onsite Support Technician VS AV Installer 

What are the differences between an Onsite Audiovisual Technician and an Audiovisual Installer? 

To a newcomer to the audiovisual industry, this may seem like semantics.  At J. Patrick & Associates we know the difference between the two, and to our clients: like the Technical Operations Managers, Directors of Audiovisual Services at AV Integrators, these differences are vital. 

What we are talking about is two completely different candidates, with entirely different skill sets.

Many of our Integration clients offer full life cycle services, meaning they will design, build, and support fully integrated conference rooms for their end-user clients. 

It starts with the design phase, followed by the actual build-out where they will install, configure and program all the Audiovisual components in the room. Once that is done, they will commission, or test out all functions of the technology. Finally, they will provide end-user training, and even offer staff augmentation to help support these complex meeting spaces. 

So where do the differences between an AV Installer and Onsite AV Technician become important? The most obvious difference between the two is at what point they get involved in the project. The AV Installer is involved in the new construction phase of the conference room; the Onsite AV Technician or AV Support Technician is involved in support of the room after it is built. Let’s break things down a little further and look at the typical roles and day to day responsibilities for each tech:

AV Installer:

The typical job description will include:

  • Install audiovisual components such as projectors, speakers, microphones, and screens
  • Pull and Terminate cat5 and cat6 cables
  • Test wiring 

Many AV Installers or Field Engineers, are expected to have knowledge of networks and commissioning experience beyond installing hardware. 

Setting gain structure and audio echo cancellation with the use of audio DSPs such as Biamp, as well as loading Crestron codes to the Control panel are skills that are highly desirable in an AV Installer. 

Hiring managers look for certifications such as Biamp, Crestron DMC-E-4k, and the AVIXA CTS when selecting candidates for these roles.

AV Onsite Engineer:

As was previously stated these folks come in after the room is installed and offer technical support:

  • Train customers on basic operations and maintenance 
  • Support Audiovisual needs for executive-level events
  • Facilitate all Video Conference Meetings
  • Document All Service Related Issues 

Because they deal with executives and IT teams at the client site, AV Support technicians not only have to be good technically but must be able to work with others in a professional environment as well.

We hope you found this video informative! Interested in hearing more, or talking with a recruiter? Just fill out the form below and we’ll connect with you shortly. We’re looking forward to hearing from you!