With the Audio-Visual industry continuing to thrive, the demand for technicians has outpaced the supply. Opportunities are plentiful for qualified technicians, even if they haven’t worked in AV before, with the caveat that they possess some fundamental skills required in the audio-visual space.
If you’re looking to move into this growing field, here’s what companies are looking for in their entry-level AV technicians.
Ability to Learn
When you enter the AV field, you’ll need a propensity for working with electrical equipment since the AV space requires you to work with different audio, video, and computer technology. There are several related fields that can help make the shift into AV easier, such as:
- Creative Media Production
- Audio Production
- Digital Media Technology
While work in these areas does not necessarily prepare you for the particulars of AV tech, they do give you a working knowledge of some of the equipment, as well as the vocabulary of the field.
Walking the Walk
Employers who are willing to hire techs from outside AV are going to first and foremost be looking for work experience -- most likely 3-5 years in a related field. You’ll also need to build a familiarity with the different applications (Commercial Businesses, Residential Homes, Government, Healthcare) and the equipment/ manufacturers (Extron, AMX, Crestron and DSP) associated with each sector. Improving your knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming can all prove your ability to adapt to different settings. Also, keeping an updated portfolio with testimonials, pictures, and/or schemas will help give an in-depth representation of how you’ve performed in the past.
Talking the Talk
As a post-sales or pre-sales technician, the ability to communicate with customers and co-workers is an imperative tool to keep holstered to your work belt. The ability to explain the process in layman terms, or in a manner that requires no prior knowledge in the designated area is highly valued. Working in this space demands that you must be able to meet customer demands and resolve any problems that may appear. Following the installation process, customers will often have questions regarding the procedure and last minute “How to’s,” and covering those questions will fall to you.
Thinking on the Spot
Out in the field, AV service technicians are often faced with numerous situations where they need to thoroughly analyze an obstacle and create a solution. The problem may be as complex as having to troubleshoot a Crestron system, or as rudimentary as coming up with an on-the-spot solution to limited space when hanging monitors in a university common room. Regardless of the size, you need to be prepared for unforeseen complications and be to efficiently diagnose a problem in order to produce a worthy solution.
Similar to a pitcher throwing a curveball, unpredictable complications arise on the job. However, the way you handle your attitude and take control of the situation will ultimately determine the outcome. A strong and positive attitude influences the customer experience. You will be the face of the company out in the field, you need to be comfortable in that role as a brand ambassador. Remember to keep your head high, even in the most arduous situations.
With the right set of qualifications, and an interest in working on the user end, being an AV tech can be a most rewarding career trajectory.
Looking for a full time or part time AV job? Click the link below to connect with a recruiter and find out what's available for you!